HOSPOTEL and IMPACT ON PATIENT SATISFACTION
By Dr. Fatih Mehmet Gul, Vice President - UAE and Group Growth Office & Chief Executive Officer of Fakeeh University Hospital in Dubai, UAE
Hospitality services play a key part in the entire experience of a hospital stay for patients. In recent years, several hospital chains have looked to the hotel sector for inspiration in enhancing their own offerings. Due of the unfamiliarity and clinical nature of hospitals, many patients experience frustration and anxiety. However, hospitals aid in alleviating these emotions by creating an environment more like to that of home and adding features from the hospitality sector. This can lead to higher patient satisfaction, which in turn can enable better interaction with physicians and medical staff.
Hotels have been following the latest construction and smart home technologies, which helped us to follow the hospitality trends and implement similar models in our hospitals. IP phones, IP TVs, smart hospitality platforms to elevate the comfort to the concierge connections for better services are all features that we started applying in our hospitality services. Hospitals have begun to embrace many of the hospitality technologies used in the hospitality business in order to improve the patient experience. This involves delivering improved internet connection and a greater selection of TV channels, including movie channels and instructional channels. In addition, hospitals are starting to leverage technology to allow patients to control their room environment from the displays in their rooms and to use IP phones for concierge services.
As hospitality industry follows the lifestyle of the guests, we shall follow the trends and life style changes to meet the expectations of our patients. By making patients feel at home, hospitals may assist reduce stress and worry, which can have a good influence on their health and wellness.
Having delicious and nutritious food and drink available is another crucial part of hospitality services at a hospital. Today, many hospitals have special chefs for different demands of the patients. In the past, hospital food was generally bland and unpleasant, which can contribute to poor nutrition and delayed recuperation. By delivering a range of pleasant and healthy meals, hospitals can improve patients’ health and help them recover more rapidly.
Hospital hospitality services today include several concierge services to help patients and their families with chores such as organizing appointments, coordinating transportation, and offering information about area attractions and businesses. This helps make the hospital experience more convenient and comfortable for patients and their loved ones.
Furthermore, hospitals are following the trends in the hotel business to continue upgrading their services. This involves giving more customized services and facilities to make patients feel at home. By maintaining up-to-date with the newest advances in the hospitality business, hospitals can continue to deliver high-quality services and assist the medical growth of their patients.
Hospitality services are not simply restricted to patient rooms. Many hospitals are now extending similar services into other sections of the facility, such as the main entrance, waiting spaces and food and coffee serving areas. By providing a friendly and pleasant setting in these locations, hospitals create a healing atmosphere for both patients and staff members. A healing atmosphere also assists staff employees operate in a more calm and pleasant workplace, which can enhance morale and productivity.
More satisfied patients are more likely to actively participate in their care, which in turn improves medical results. Hospitals create a more pleasant and supportive environment for patients by adopting features of the hospitality sector and establishing a more home-like ambience.
In the future, hospitals will be able to provide patients with even more individualized care at their convenience as technology advances. One area where technology is expected to have a huge influence is in the field of concierge services. With the help of advanced technology, hospitals of the future may be able to provide patients with a broader selection of services and comforts.
It’s possible that hospitals may soon employ VR and other technology to make their facilities more interesting and interactive for patients. Patients might, for instance, utilize VR headgear to decompress by roaming digital landscapes or taking part in therapeutic VR activities.
By continuing to adopt the newest technology and trends from the hospitality sector, hospitals will be able to deliver even greater services and support to their patients. Better health results and a more positive experience for patients and their loved ones may result from this.
In conclusion, improved hospitality services in hospitals have a considerable influence on patient satisfaction and outcomes. Hospitals can better help patients’ healing by adopting practices from the hospitality sector. In the long run, this can improve care for patients.