Multiple Expansions, Go Lives, and Awards for Oracle Cerner Clients in Middle East, Africa

Recognized as a Best in KLAS leading healthcare technology company for the fourth consecutive year, Oracle Cerner continues to display a strong standing in the Middle East and Africa region. The healthcare technology business is highly active in the United Arab Emirates, Qatar, Kuwait, and Saudi Arabia with new contracts and collaborations, as well as client achievements and go lives. This 2022 recap of recent go lives and achievements highlights Oracle Cerner’s strong future and continued dedication to customer success: 

Four health systems go live with Oracle Cerner upgrades and enhancements:

Saudi Arabia’s Ministry of Defense Health Services (MOD HS) went live with Oracle Cerner solutions in three of its facilities. MOD HS reports that implementing Cerner CareAware® solutions has helped reduce bed reservation time, transporter turnaround times, and transfer times within the MOD HS facilities. As it moves forward with the Cerner Millennium® EHR rollout across the remaining MOD HS facilities, the department could see optimized workflows.

King Faisal Specialist Hospital & Research Centre (KFSH&RC) in Riyadh, Saudi Arabia, collaborated with Oracle Cerner to develop an end-to-end transplant workflow solution encompassing donor and recipient worklists, full provider order entry, and clinical documentation to positively impact patient outcomes. The cross-organizational team worked throughout the pandemic to develop this solution, which has already been fully adopted by liver and heart transplant teams. As one of the region’s largest transplant centers, this solution has already centralized all patient information into a single workflow, providing clinicians access to comprehensive details about donor and recipient care.

Abu Dhabi Healthcare Company (SEHA) in the United Arab Emirates went live with Oracle Cerner’s revenue cycle management across all its facilities in 2022 to optimize and customize its revenue cycle billing. SEHA took a leading role in the UAE’s pandemic response for patient treatment, as well as testing, screening, and, eventually, vaccination services. Due to increased demand, clinical users were creating more encounters on the system than usual, translating to additional claims generated with fewer resources available. Through a joint effort between Oracle Cerner and the SEHA revenue cycle management IT team, the health system developed solution enhancements that resulted in increased system throughput. This helped SEHA meet the Department of Health’s requirements on claim submission timelines and optimize its existing Oracle Cerner Patient Accounting platform, making it easier to cope with the increased claim demands created by the spike in patient activity in recent years.

Hamad Medical Corporation (HMC) and Primary Health Care Corporation (PHCC) went live with an Oracle Cerner managed technology platform, the first of its kind in the region in Qatar, and just in time for the 2022 FIFA World Cup. Together, they support the Government of Qatar’s vision to deliver superior healthcare to its citizens and residents. A multi-year endeavor with IQVIA, this project has turned data into insights that help identify inefficiencies and enable cost management best practices. Oracle Cerner’s modern, scalable platform will help lay the foundation for future digital healthcare advancements in the region. Additionally, Oracle Cerner completed an optimized program for nursing in HMC and PHCC, resulting in 30 new interdisciplinary plans of care, ad hoc folder updates, and improvement of nursing orders. It also implemented software intended to provide a consolidated, real-time view of patient information from various sources throughout the electronic health record.

 Two health systems extend their relationship with Oracle Cerner:

Aspetar Orthopedic and Sports Medicine Hospital signed a contract renewal with Oracle Cerner. The first specialized orthopedic and sports medicine hospital in the Gulf region, Aspetar added solution maintenance, subscriptions, CernerWorksSM , and Application Managed Services to its suite of Oracle Cerner solutions and services in preparation for the 2022 FIFA World Cup, where the hospital served as the principal healthcare provider for global players and teams.

KFSH&RC signed a memorandum of understanding (MoU) with Oracle Cerner to create AI innovations and drive best healthcare practices. The MoU covers healthcare information systems, enterprise resource planning, business continuity plans, and AI innovations focused on providing healthcare practices that serve the Saudi population. This relationship will help strengthen KFSH&RC and Oracle Cerner’s collaboration in developing shared ideas and research in the fields of data and AI.

“Our organizations have already identified many applied healthcare intelligence collaboration projects at KFSH&RC. This MoU with Oracle Cerner will further emphasize and strengthen our pledge to ensure excellence in the use of data-driven intelligence in the exploration of transforming the healthcare delivery model,” said Osama Alswailem, MD, MA, Cert.Dir., Chief Information Officer, KFSH&RC.  

Oracle Cerner celebrates four client awards and achievements

Dar Al Shifa Hospital in Kuwait achieved Stage 7 validations on the HIMSS Electronic Medical Record Adoption Model (EMRAM) and Outpatient-EMRAM for its work in achieving sustainable patient engagement and an advanced work environment for its medical team. This validation places Kuwait in the ranks of the few countries worldwide with health institutions that have achieved Stage 7, and Dar Al Shifa is the first hospital in Kuwait to reach this achievement level.

Emirates Health Services (EHS) in the UAE received high rankings from the ‘Grand Stevie’ international business awards for its innovative self-service kiosks, including the top spot in the Middle East and North Africa region among 700 participants representing 17 countries. These are the first kiosks in the world that seamlessly integrate Cerner Millennium EHR to allow patients to pick up prescribed medicines at EHS facilities. EHS scored a total of 62.5 points, earning 13 golds, eight silvers, and seven bronzes, in addition to the Excellence Award for Innovation in Providing Health Services.

KFSH&RC achieved HIMSS Adoption Model for Analytics Maturity (AMAM) Stage 7, showcasing its ability to utilize artificial intelligence (AI) and machine learning to transform patient care. Aiming to improve outpatient no-show rates and increase its average patient satisfaction score, KFSH&RC created an automated AI system for the proactive detection of patients with the potential of missing their next appointment. They also revalidated on HIMSS O-EMRAM Stage 7 and are a prior HIMSS Davies award winner.

KFSH&RC also received CHIME Most Wired Level 9 in recognition of its technology infrastructure, advanced technological deployments, business continuity, and data management with meaningful clinical and efficiency outcomes. They are the first to achieve a CHIME Most Wired Hospital ranking in the Kingdom of Saudi Arabia.

Oracle Cerner Health Conference demonstrates digital health innovation in Middle East

HMC’s Behavioral Health Hospital participated in a discussion surrounding the adoption of clinical datasets. HMC implemented the first essential clinical dataset for behavioral health globally. Essential clinical datasets define the most important data elements to document for a patient within the EHR so that clinicians and health systems may provide quality care. They went live with the project in July 2021 in partnership with Oracle Cerner as part of its clinical information systems optimization program and has demonstrated documentation time savings that would equal 12 hours per year per user1.

KFSH&RC led a session on adopting intelligence and digital health innovation in tertiary care. Specialized tertiary care hospitals are often viewed as the go-to hospitals for many patients because they’re equipped with the   specialists, facilities, and supplies for addressing critical patient needs. To cope with increased demand, KFSH&RC developed intelligent tools for informing day-to-day operations management and planning activities.

Leaders from the MOD HS discussed best practices and lessons learned through the challenges of the pandemic and military actions. Working with Oracle Cerner, MOD HS implemented its RABET (connecting facilities) project in 2017 to enable a massive digital transformation in healthcare in the Kingdom of Saudi Arabia. The project, which aligns with the country’s Vision 2030, has opened doors to integrated care for Saudi Arabia’s population and providers.

The community psychiatry department of Al Amal Hospital, EHS, demonstrated how patient-centric electronic health records systems designs can make it easier for multidisciplinary teams to keep track of patients and help ensure they are properly monitored. Al Amal Hospital operates within a case management framework where care coordinators are allocated to every patient according to their identified needs to improve accessibility, ensure continuity and facilitate engagement with the services within the community. Equipped with rapid response and crisis intervention workflows, this program ensures the wellbeing of community psychiatry patients.

1. First Essential Clinical Dataset for Middle East

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